1. In order to commit our firm, every order must be confirmed in our office.
  2. We take all useful steps in order to respect the terms of delivery and we do not accept any penalty of delay.
  3. A delay in the delivery may not in any case lead to a cancellation of the order.
  4. The goods are dispatched at the own risks of the consignee.
  5. In order to be valid any complaint must be made in writing to our firm, at the latest within the 5 days which follow the receipt of the goods.
  6. All the invoices are to be paid in Alken.
  7. Our agents or representatives do not have authority to collect the amount of the invoice except explicit stipulation.
  8. The risk of change is chargeable to the buyer.
  9. In the absence of any express written provision to the contrary, all invoices are payable 30 days after facturation.
  10. The Company will be entitled to interest on any overdue amounts at the rate of 1,5 % per month calculated pro rato from the due date of payment and continuing to run after judgment. Failure by the Company to invoice or demand payment of the interest or any forbearance on its part will in no way prejudice the Company's entitlement thereto.
  11. Intrest will be due and payable forthwith upon demand. The Company will also be entitled to reembursement of all external or additional costs and expenses reasonably incurred in the enforcement of its rights under this clause, including, but not limited to, the payment of ageny and legal fees and expenses whether incurred before or after the legal proceedings. 
  12. We reserve the right to increase by 10% the amount of any invoice unpaid on the due date. The minimum amount of any such increase shall be € 25.
  13. Interest on this expenditure will accrue, as set out in the clause hereof, on the interest, from the date the expenditure is incurred.
  14. Should an invoice remain unpaid on the due date, all invoices shall immediately become due for payment, regardless of their original date of maturity.
  15. Should the buyer fail to honour his engagements, we may consider the contract cancelled and a letter sent by recorded delivery by us to the buyer shall be evidence of our exercise of this right. Such action shall not in any way limit or prejudice our other rights.
  16. If in our opinion there is a deterioration in the creditworthiness of the buyer on account of measures of judicial execution against the buyer and/or other negative demonstrable events, we reserve the right to suspend all or part of any contracts in operation and to ask the buyer to provide such guarantees as we may seem proper to ensure the fulfilment.
  17. The title in the goods shall pass to the Buyer only when payment in full has been received by the Seller for all goods whatsoever supplied (and all services rendered) at any time by the Seller to the Buyer. The Buyer shall permit the servants or agents of the Seller to enter on to the Buyer’s premises and repossess the goods at any time prior thereto. As long as payment has not been effected the Buyer cannot sell, pledge or offer goods as guarantee or collateral security. Should the goods (or any of them) be converted into a new product, whether or not such conversion involves the admixture of any other goods or thing whatsoever and in whatever proportions, the conversion shall be deemed to have been effected on behalf of the Seller and the Seller shall have the full legal and beneficial ownership of the new products, but without accepting any liability whatsoever in respect of such converted goods in relation to any third party, and the Buyer hereby indemnifies the Seller in relation thereto. In the case of non-payment at the due date and upon demand the Buyer must return forthwith to the Selles all merchandise unpaid for.
  18. The conditions of this contract shall not be modified in any way by the drawing or acceptance of a bill of exchange or by any other arrangement, nor shall any such act constitute a novation.
  19. Disputes arising out of this contract shall be referred to the Courts of Antwerp (inclusive the court of justice of Kontich) or, at our discretion, to the Courts having jurisdiction at the buyer’s domicile.
  20. Transport damage will only be compensated if this damage is reported at the time of delivery, this will not be accepted if it is reported afterwards.

For orders within the BENELUX and below 150,00 € excl. VAT we charge a transport cost of 8 €.

For orders within EUROPE (EC) and below 150,00 € excl. VAT we charge a transport cost of 12.50 €.

For orders over 150,00 € excl. VAT we take care of the transport and administration.

If, at customer’s demand, we have to send goods by express services, we will charge the supplement. Some customers are, due to contractual agreements, always without charge for transport and shipping charges.

For orders for an amount of less than €50 excluding VAT, we will have to charge an administrative fee of €10 excluding VAT.
The costs for returning goods are borne by the customer and will not be reimbursed.
The customer determines the method of return and the associated costs.

It is also possible to bring in the goods yourself.
For this we refer you to our contact page
A webshop manual with some tips is available here:
If you have a problem finding one of our item numbers on the webshop, replace the first dash in an item number with 2 dashes / by a dot or search for a shortened number (= first part of item number).

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Your personal data will be used strictly for customer aimed support. We will personally make sure that it won't be used for any ends to which you haven't explicitely given your permission.
If you have any questions concerning this issue, please feel free to contact us by using the support form.